Customer Complaint & Feedback Policy

Purpose & Scope

This policy explains how D3F Solutions (“D3F”) receives, handles, escalates and resolves complaints and feedback across Scholaria, MakerSuite, ProStore, Ekklesia, EstateOS, FacilityOS, AriyoEvents, Aperla, LaundryPro, custom software projects and solar/inverter installations.

What is a complaint?

Any expression of dissatisfaction needing a response.

Last Updated

23 September 2025

Contact

Email: support@d3fsolutions.com.ng
Phone: +234 808 472 0731
Postal: Suite U4, Ileriooluwa Complex, Orita Challenge, Ibadan, Oyo State, Nigeria.

Submit a complaint

You can also email support@d3fsolutions.com.ng. This form helps us capture details quickly and route them to the right team.

Need help right now?

Call +234 808 472 0731 or email support@d3fsolutions.com.ng. We monitor both during working hours (Mon–Fri, 9am–6pm WAT).